NHQB 2024 Impact Report sets out key achievements and future priorities

The New Homes Quality Board (NHQB) has published its 2024 Impact Report, which details key achievements made in 2024 and sets out priorities for 2025.

2024 marked a turning point for NHQB - with over 54% of new homes being built in England, Scotland and Wales covered by the Code. This growth in providing protection to more customers of new homes is testament to the housebuilding industry recognising the importance the NHQB framework brings and the importance of having an independent New Homes Ombudsman Service.

NHQB Chair Rob Brighouse said: “In just three years since the New Homes Quality Board was formed, and 18 months since the New Homes Ombudsman started to process customer complaints, we have made a tremendous impact. This success has enabled us to increase our reach and do even more to help consumers.   

“But it doesn’t stop there, our focus is to ensure that all new homebuyers receive the levels of protection and assurance offered through the NHQB framework - and this is our priority for 2025.”