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Customers looking to purchase a new build home can now see how housebuilders are performing in the areas of quality and customer service, via the New Homes Quality Board website.

The New Homes Quality Board and New Homes Ombudsman Service welcome the Government’s decision to have a single mandatory consumer code for all housebuilders operating in Great Britain and activating the New Homes Ombudsman Service for all consumers.

The New Homes Quality Board (NHQB) is pleased to announce the release of its Complaints Management best practice guide. This guide aims to help developers improve their complaints handling processes.  

The New Homes Quality Board (NHQB) has launched a consultation on the New Homes Quality Code. This code of practice aims to drive improved quality and customer service from new homes developers.

This week the NHQB hosted an event at the Labour Party conference 2024.

NHQB attending upcoming Labour Party and Conservative Party Conferences

Each year, we review our fees for developers, taking account of the feedback we have received from developers over the course of the year, plus challenges in the operating environment and any particular issues experienced by different sized developers. 

The New Homes Quality Board (NHQB) is pleased to announce that more than 50% of all new homes sold in England, Scotland and Wales are now protected by the New Homes Quality Code (NHQC).

The first meeting to start the review of the New Homes Quality Code has been held by the Code Council on 26 March in London.

A clear and resounding message from attendees at the Parliamentary Roundtable ‘Building Consumer Confidence in New Homes’ was echoed across the room in favour of the New Homes Quality Code (NHQC) and the New Homes Ombudsman Service (NHOS) becoming statutory. This is to make sure consumers are provided with consistent levels of protection and to raise the quality of new homes throughout the UK.

Emma Toms has been appointed as Chief Executive of the New Homes Quality Board (NHQB) with effect from 1 March 2024.

The New Homes Quality Board (NHQB) welcomes the recommendations for a single mandatory consumer code for all housebuilders operating in Great Britain and for the New Homes Ombudsman Service (NHOS) to be activated, as part of the Competition and Markets Authority’s (CMA) Housebuilding Market Study final report, published on 26 February 2024.

The Housing Ombudsman Service has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.

Following another successful year, the New Homes Quality Board has announced changes to its leadership team. Chief Operating Officer, Emma Toms will take on the role as Interim CEO following the departure of Leon Livermore who has decided to leave at the end of the year to pursue other opportunities.

The New Homes Quality Board (NHQB) has officially launched the New Homes Quality Code in Northern Ireland at a Forum for a Better Housing Market NI event, held at Parliament Buildings, Stormont, Belfast.

As part of our commitment to reviewing the New Homes Quality Code, we have appointed a Chair of the Code Council who will ensure that the Code is fit for purpose and is updated to meet evolving requirements.

On 02 March, we attended the Home Builders Federation’s (HBF) annual Future Talent Conference and hosted an interactive workshop, dedicated to finding new ways the NHQB could support improvements in the housebuilding sector.