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NHQB attending upcoming Labour Party and Conservative Party Conferences

Each year, we review our fees for developers, taking account of the feedback we have received from developers over the course of the year, plus challenges in the operating environment and any particular issues experienced by different sized developers. 

Emma Toms has been appointed as Chief Executive of the New Homes Quality Board (NHQB) with effect from 1 March 2024.

The first meeting to start the review of the New Homes Quality Code has been held by the Code Council on 26 March in London.

The New Homes Quality Board and New Homes Ombudsman Service welcome the Government’s decision to have a single mandatory consumer code for all housebuilders operating in Great Britain and activating the New Homes Ombudsman Service for all consumers.

On 02 March, we attended the Home Builders Federation’s (HBF) annual Future Talent Conference and hosted an interactive workshop, dedicated to finding new ways the NHQB could support improvements in the housebuilding sector.

Housing Minister Lee Rowley has highlighted the role of the New Homes Quality Board in helping to hold developers to account during a debate in Parliament.

Parliamentarians joined developers and stakeholders to welcome the new Code for builders and an independent Ombudsman for consumers.

As part of our commitment to reviewing the New Homes Quality Code, we have appointed a Chair of the Code Council who will ensure that the Code is fit for purpose and is updated to meet evolving requirements.

The Housing Ombudsman Service has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.

Welsh Senedd Housing Minister Julie James warmly welcomed the launch of the New Homes Quality Code and Ombudsman at a launch event in Cardiff Bay last night. Addressing developers operating in Wales and other decision makers in the Welsh capital, the Minister spoke of the importance of giving consumers a better deal and praised the work of the New Homes Quality Board and partners across the sector in bringing positive change to the homebuying experience.

This week the NHQB hosted an event at the Labour Party conference 2024.

New Code of Practice for builders and an independent Ombudsman for consumers launches today. 

The New Homes Quality Code has been granted Stage 1 in the Chartered Trading Standards Institute’s (CTSI) Consumer Code Approval Scheme (CCAS).

The New Homes Quality Board (NHQB) has launched a consultation on the New Homes Quality Code. This code of practice aims to drive improved quality and customer service from new homes developers.

The New Homes Quality Board (NHQB) is pleased to announce the release of its Complaints Management best practice guide. This guide aims to help developers improve their complaints handling processes.