Customers looking to purchase a new build home can now see how housebuilders are performing in the areas of quality and customer service, via the New Homes Quality Board website.
The New Homes Quality Board and New Homes Ombudsman Service welcome the Government’s decision to have a single mandatory consumer code for all housebuilders operating in Great Britain and activating the New Homes Ombudsman Service for all consumers.
The New Homes Quality Board (NHQB) is pleased to announce the release of its Complaints Management best practice guide. This guide aims to help developers improve their complaints handling processes.
We are pleased to publish our 2024 Impact Report, which shows the significant progress made last year in reaching more buyers of new homes than ever before with the protections offered through the New Homes Quality Code.
