For Homebuyers
Welcome to the consumer section of the New Homes Quality Board (NHQB). This page has been developed to provide you with additional information about the New Homes Ombudsman Service (NHOS) and the Consumer Code.
If you have further questions why not visit our Frequently Asked Questions or Contact Us pages for more details.
What to expect from your new home?
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Who is protected by the Code?
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Is my Developer covered by the code?
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What does it cost?
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How are complaints dealt with?
In the first instance, if you are unhappy with the quality of your new home or the service provided then you should contact your developer. Details of how to do this can usually be found on their website or in any information provided to you when you moved in.
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How to make a complaint?
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Downloads
Welcome to the NHQB Downloads Page. Within this section, you will find a number of versions of the New Homes Quality Code.
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