Championing quality new homes & better consumer outcomes

The New Homes Quality Board (NHQB) is a non-profit organisation dedicated to improving the quality of new homes and customer service provided by developers.

Our framework sets high standards for developers while also delivering fair outcomes for buyers who are disappointed with their purchase.

As part of our mission to improve industry standards, we oversee the New Homes Ombudsman Service to ensure developers fulfil the requirements of the New Homes Quality Code, and to provide compensation if necessary.

By championing quality new homes and better consumer outcomes, we can help to create a housebuilding sector that benefits all.